Remote Field Service Engineer (Entry Level)

Smartrecruiters, Inc.; Cádiz; Teletrabalho; EUR 23 000 - 32 000; Tempo integral

Resumo da oferta

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) to deliver professional remote technical support to clients, identify incidents, and drive resolutions while maintaining SLA adherence. This entry-level role emphasizes learning and collaboration across cultures in a remote setting.

The position focuses on incident diagnosis, service restoration, and coordination with stakeholders to ensure effective problem resolution and knowledge sharing across teams.

Qualificações

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level certifications in networking technologies (e.g., Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA).

Responsabilidades

• Maintain the support process and handle requests per procedures.
• Use service assurance tools to diagnose problems and report findings.
• Identify, diagnose and resolve incidents following procedures.
• Coordinate remote tasks and maintenance activities.
• Monitor service delivery against SLAs and maintain records.
• Escalate unresolved incidents and drive to resolution.

Conhecimentos

Cross-cultural communication

Project planning

Working under pressure

Active listening

Adaptability

Client focus

Vendor technologies knowledge

Remote support

Formação académica

Bachelor's degree in IT/Computing

Networking certifications (Cisco/Juniper/Aruba)

Ferramentas

Cisco devices

Juniper devices

Aruba devices

RiverBed systems

Descrição da oferta de emprego

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) to deliver professional remote technical support to clients, identify incidents, and drive resolutions while maintaining SLA adherence. This entry-level role emphasizes learning and collaboration across cultures in a remote setting.

The position focuses on incident diagnosis, service restoration, and coordination with stakeholders to ensure effective problem resolution and knowledge sharing across teams.