Remote Network Field Engineer - Entry Level

Werecruit; Oña; Remote; EUR 28,000 - 42,000; Full time

Job summary

NTT DATA is seeking an entry level Networking Remote Field Service Engineer (L1) to join our team. You will deliver remote technical support to clients, diagnose incidents, and work to restore services while meeting SLAs.

In this role you will document actions, communicate across cultures, and collaborate with internal teams and partners to implement fixes and preventative measures. Remote work with international clients offered.

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing.
• Associate level networking certs (Cisco, Juniper, Aruba, CCNA, JNCIA, ACMA, etc.).

Responsibilities

• Provide remote technical support to clients and resolve incidents.
• Maintain service processes and incident documentation.
• Identify root causes and escalate as needed.
• Coordinate with vendors and clients to restore service.

Skills

Communication skills

Project planning

Customer focus

Adaptability

Active listening

Multicultural teamwork

Education

Bachelor's degree in IT or Computing

Associate level networking certifications

Tools

Cisco

Juniper

Aruba

RiverBed

Remote management tools

Job description

NTT DATA is seeking an entry level Networking Remote Field Service Engineer (L1) to join our team. You will deliver remote technical support to clients, diagnose incidents, and work to restore services while meeting SLAs.

In this role you will document actions, communicate across cultures, and collaborate with internal teams and partners to implement fixes and preventative measures. Remote work with international clients offered.