Remote Network Field Engineer – Entry-Level Problem Solver

Emea3 Recruitment; Barcelona; On-site; EUR 25,000 - 38,000; Full time

Job summary

NTT DATA is seeking an entry level Networking Remote Field Service Engineer (L1) to operate in the region and provide remote technical support to clients, identifying and resolving incidents and problems. The role focuses on restoring services by driving incidents to resolution and ensuring requests align with SLA targets.

You will work with service assurance tools, update knowledge articles, log service events, and contribute to maintaining secure, accurate configuration items while ensuring

Qualifications

• Entry level engineering role in Networking Remote Field Service.

Responsibilities

• Maintains the support process and ensures requests for support follow procedures.
• Uses service assurance tools to investigate, diagnose problems and create reports.
• Identifies and resolves problems following agreed procedures.
• Performs defined maintenance tasks and updates knowledge articles.
• Monitors service delivery against SLAs and maintains records.
• Escalates unresolved incidents and follows up until resolution.

Job description

NTT DATA is seeking an entry level Networking Remote Field Service Engineer (L1) to operate in the region and provide remote technical support to clients, identifying and resolving incidents and problems. The role focuses on restoring services by driving incidents to resolution and ensuring requests align with SLA targets.

You will work with service assurance tools, update knowledge articles, log service events, and contribute to maintaining secure, accurate configuration items while ensuring