Remote Network Field Engineer - Entry Level

Nike Retail Services; Alicante; Remote; EUR 18,000 - 30,000; Full time

Job summary

NTT DATA is seeking an entry‑level Networking Remote Field Service Engineer (L1) to deliver remote technical support, identify and resolve incidents, and drive resolutions to meet SLA targets. You will work with Cisco, Juniper, and Aruba technologies and collaborate across teams to maintain service quality and secure configuration management.

The role emphasizes incident tracking, knowledge sharing, and proactive maintenance while operating remotely within client environments, ensuring effective

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing or related field.

Responsibilities

• Operate in region to provide remote technical support to clients identifying and resolving incidents.
• Use service assurance tools to investigate, diagnose problems and collect performance statistics.
• Escalate unresolved incidents and follow up until resolution.
• Maintain records and update knowledge articles as required.
• Communicate with clients and stakeholders to ensure timely incident resolution and SLA compliance.

Skills

Cross-cultural communication

Project planning

High resilience under pressure

Active listening

Adaptability

Client-focused approach

Networking fundamentals

Education

Bachelor's degree in IT / Computing

Networking certifications (CCNA, JNCIA, ACMA etc.)

Tools

Cisco

Juniper

Aruba

RiverBed

F5

CCNA

Job description

NTT DATA is seeking an entry‑level Networking Remote Field Service Engineer (L1) to deliver remote technical support, identify and resolve incidents, and drive resolutions to meet SLA targets. You will work with Cisco, Juniper, and Aruba technologies and collaborate across teams to maintain service quality and secure configuration management.

The role emphasizes incident tracking, knowledge sharing, and proactive maintenance while operating remotely within client environments, ensuring effective