Remote IT Field Technician (Entry-Level)

Ampstek; Burgos; Remote; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Remote working

Job summary

NTT DATA in Spain is seeking an entry-level Networking Remote Field Service Engineer (L1) to provide remote technical support to clients, identify and resolve incidents, and ensure service levels are met through proactive incident management.

You will work with Cisco, Juniper, Aruba knowledge, documenting issues and coordinating with internal teams and vendors to implement fixes while maintaining accurate records for continual service improvement.

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing.
• Associate level networking certifications (Cisco, Juniper, Aruba, CCNA, JNCIA, ACMA).

Responsibilities

• Provide remote technical support to clients and resolve incidents.
• Use service assurance tools to diagnose problems and report performance.
• Maintain and update configuration items and tickets.
• Escalate unresolved incidents and ensure SLA alignment.
• Collaborate with vendors and client IT teams to expedite fixes.

Skills

Communication skills

Cross-cultural work

Pressure management

Active listening

Client-focused

Time management

Education

Bachelor's degree in IT/Computing

Associate networking certifications (e.g. CCNA, JNCIA, ACMA)

Tools

Cisco

Juniper

Aruba

RiverBed

Job description

NTT DATA in Spain is seeking an entry-level Networking Remote Field Service Engineer (L1) to provide remote technical support to clients, identify and resolve incidents, and ensure service levels are met through proactive incident management.

You will work with Cisco, Juniper, Aruba knowledge, documenting issues and coordinating with internal teams and vendors to implement fixes while maintaining accurate records for continual service improvement.