Remote Field Service Technician - Networking Support

Hitachi Automotive Systems Americas, Inc.; Palencia; Remote; EUR 25,000 - 38,000; Full time

Job summary

NTT DATA in Spain is seeking an entry-level Networking Remote Field Service Engineer (L1) to provide remote technical support to clients and help restore service quickly.

You will operate regionally, using service assurance tools to identify incidents, diagnose problems, and drive resolution while ensuring zero missed SLA conditions.

This role emphasizes proactive maintenance, accurate documentation, and collaboration with clients and internal teams to maintain high service quality.

Qualifications

• Experience in remote technical support is a plus.
• Ability to diagnose and resolve incidents following procedures.
• Strong documentation and communication skills.

Responsibilities

• Maintains the support process and ensures requests for support are handled according to procedures.
• Uses service assurance software to investigate and diagnose problems, collects performance statistics and creates reports.
• Identifies and resolves problems following agreed procedures.
• Carries out agreed maintenance tasks.
• Monitors service delivery against SLAs and maintains relevant records.
• Escalates unresolved incidents and follows up until resolution.

Skills

Remote support

Incident diagnosis

SLA awareness

Customer communication

Job description

NTT DATA in Spain is seeking an entry-level Networking Remote Field Service Engineer (L1) to provide remote technical support to clients and help restore service quickly.

You will operate regionally, using service assurance tools to identify incidents, diagnose problems, and drive resolution while ensuring zero missed SLA conditions.

This role emphasizes proactive maintenance, accurate documentation, and collaboration with clients and internal teams to maintain high service quality.