Remote IT Desktop Support Technician (2nd Shift)

CV Kraft; Santa Cruz de Tenerife; Remote; EUR 49,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, HSA, life and long‑to

Disability insurance

401k with company match

Phone reimbursement

Holidays/vacation/sick days

Training on latest technologies

Job summary

Kraft Kennedy is seeking a Desktop Support Technician for 2nd shift. Work hours include 4:30p–1:30a shifts with remote and on-site support for nationwide clients. You will report to a Team Leader and collaborate with senior staff to resolve a broad range of IT issues.

Qualifications include a IT degree or 3+ years of experience, strong customer service, and solid troubleshooting skills. Preference for Windows Server/Exchange experience and MCSE certifications.

Qualifications

• Bachelor’s degree in IT or related field or 3+ years of related work experience in lieu of a degree.
• Strong customer service and communication skills.
• Very organized with high accuracy and follow-up.
• Strong problem solving and technical troubleshooting skills.
• Experience with Windows Server and Exchange infrastructure preferred.
• Experience with server/network administration, software deployment, and MS Office.
• Some experience with virtualization and storage; documentation experience a plus.
• MCSE or related certifications strongly preferred.

Responsibilities

• Provide remote support to nationwide clients using remote connections, ticketing, and monitoring.
• Provide on-site assistance to clients as needed.
• Assist end users and IT staff with applications, servers, virtualization, SAN, networking and security issues.
• Escalate issues and coordinate with vendors and team members to resolve complex problems.
• Initiate Root Cause Analysis for more complex client issues.
• Contribute to internal projects to grow the Support Practice Group.
• Provide regional on-site client support as necessary.

Skills

Customer service

Communication skills

Organized

Problem solving

Technical troubleshooting

Windows Server

Exchange infrastructure

Server administration

Network administration

Virtualization

MCSE (certs)

Education

Bachelor’s Degree in IT or related field

3 years of related work experience in lieu of a degree

Tools

MS Office

SAN

Virtualization

Server administration

Networking

Ticketing system

Exchange

Job description

Kraft Kennedy is seeking a Desktop Support Technician for 2nd shift. Work hours include 4:30p–1:30a shifts with remote and on-site support for nationwide clients. You will report to a Team Leader and collaborate with senior staff to resolve a broad range of IT issues.

Qualifications include a IT degree or 3+ years of experience, strong customer service, and solid troubleshooting skills. Preference for Windows Server/Exchange experience and MCSE certifications.