Remote IT Help Desk Technician – Entry Level

Png Telecommunications, Inc.; Santa Cruz de Tenerife; Remote; EUR 40,000 - 49,000; Full time

Benefits offered by this job

5 weeks PTO

Remote work flexibility

Health, vision, dental, and life ins.

401(k) matching

Job summary

Powernet is looking for an Entry-Level Help Desk Technician to provide essential technical support. You will assist with troubleshooting, workstation setups, and system monitoring, ensuring a seamless technology experience for clients.

The role offers remote flexibility, with occasional local travel required for hardware deployments. Ideal candidates possess a strong customer service mindset and basic technical knowledge, particularly with Microsoft Windows, Active Directory, and Office 365.

Qualifications

• High School Diploma or GED required; Associate Degree preferred.
• Hands-on familiarity with supporting Microsoft Windows, Active Directory, and Office 365.
• Strong diagnostic skills with a problem-solving mindset.

Responsibilities

• Provide end-user support and resolve technical issues.
• Assist with workstation setup and deployment.
• Monitor system alerts and maintain configuration logs.

Skills

Customer service

Troubleshooting

Microsoft Windows

Active Directory

Office 365

Google Workspace

Education

High School Diploma or GED

Associate Degree in IT

Tools

Microsoft Windows

Active Directory

Office 365

Google Suite

Job description

Powernet is looking for an Entry-Level Help Desk Technician to provide essential technical support. You will assist with troubleshooting, workstation setups, and system monitoring, ensuring a seamless technology experience for clients.

The role offers remote flexibility, with occasional local travel required for hardware deployments. Ideal candidates possess a strong customer service mindset and basic technical knowledge, particularly with Microsoft Windows, Active Directory, and Office 365.