Remote It Desktop Support Technician 2Nd Shift

CV Kraft; Santa Cruz de Tenerife; A distancia; EUR 49.000 - 58.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, HSA, life and long‑to

Disability insurance

401k with company match

Phone reimbursement

Holidays/vacation/sick days

Training on latest technologies

Descripción de la vacante

Kraft Kennedy is seeking a Desktop Support Technician for 2nd shift. Work hours include 4:30p–1:30a shifts with remote and on-site support for nationwide clients. You will report to a Team Leader and collaborate with senior staff to resolve a broad range of IT issues.

Qualifications include a IT degree or 3+ years of experience, strong customer service, and solid troubleshooting skills. Preference for Windows Server/Exchange experience and MCSE certifications.

Formación

• Bachelor’s degree in IT or related field or 3+ years of related work experience in lieu of a degree.
• Strong customer service and communication skills.
• Very organized with high accuracy and follow-up.
• Strong problem solving and technical troubleshooting skills.
• Experience with Windows Server and Exchange infrastructure preferred.
• Experience with server/network administration, software deployment, and MS Office.
• Some experience with virtualization and storage; documentation experience a plus.
• MCSE or related certifications strongly preferred.

Responsabilidades

• Provide remote support to nationwide clients using remote connections, ticketing, and monitoring.
• Provide on-site assistance to clients as needed.
• Assist end users and IT staff with applications, servers, virtualization, SAN, networking and security issues.
• Escalate issues and coordinate with vendors and team members to resolve complex problems.
• Initiate Root Cause Analysis for more complex client issues.
• Contribute to internal projects to grow the Support Practice Group.
• Provide regional on-site client support as necessary.

Conocimientos

Customer service

Communication skills

Organized

Problem solving

Technical troubleshooting

Windows Server

Exchange infrastructure

Server administration

Network administration

Virtualization

MCSE (certs)

Educación

Bachelor’s Degree in IT or related field

3 years of related work experience in lieu of a degree

Herramientas

MS Office

SAN

Virtualization

Server administration

Networking

Ticketing system

Exchange

Descripción del empleo

Description

The Support Practice Group of Kraft Kennedy is seeking applicants for the 2nd shift full- time position of Desktop Support Technician.

The schedules are

Monday through Friday 4:30p to 1:30am Eastern

or

Wednesday through Sunday 4:30p to 1:30am Eastern

or

Friday through Tuesday 4:30p to 1:30am Eastern

You must be located in one these areas to be eligible for an interview.

IL, DE, Fl, GA, Mass, KY, FL, PA, MD, TN, VA, TX, VT, WA, OH, UT, SC, MI, NE, MO and NC.

The Support Practice Group is a large and growing group of diverse technical staff providing a broad range of technology support in various industry verticals as part of Kraft Kennedy’s Managed Services offering.

This position reports to a Team Leader and will work closely with co-workers, senior technical staff and other support staff in this collaborative, highly active, engaging environment. Make a difference for our clients and grow your technical skills in the process.

Responsibilities

• Provide remote support to our geographically diverse nationwide clients using industry standard remote connections, internal ticketing system, monitoring consoles and more.
• Provide on-site assistance to clients on an as needed basis.
• Assist both client end users and IT staff with a broad range of computer application problems, server issues, virtualization, SAN, networking issues, security issues and more.
• Escalate issues and interact closely with third-party vendors and other team members helping manage the resolution of complex client issues.
• Initiate and perform Root Cause Analysis (RCA) on more complex client issues for one-time resolution.
• Contribute to special internal facing projects, as assigned, to facilitate the growth of the Support Practice Group.
• Provide regional local on-site client support, as necessary.

The base pay for this position has a salary range of $55,000 to $65,000. The actual salary offer will take in to account a wide range of factors including the individual’s qualifications, experience as well as location. In addition, certain positions are eligible for bonuses or commissions.

#L1-LM1

Qualifications

• Bachelor’s Degree in IT or related field or a minimum of 3 years of related work experience in lieu of a degree.
• Strong customer service and communication skills.
• Very organized and detail oriented, with a high degree of accuracy and follow up.
• Strong problem solving and technical troubleshooting skills.
• Experience supporting environments with Windows Server and Exchange infrastructure is preferred.
• Experience with server and network administration, software deployment and MS office. Document management experience preferred but not mandatory.
• Some combined industry experience with Windows desktops.
• Virtualization and storage experience strongly preferred.
• MCSE and/or related technical certifications are strongly preferred.

Benefits

Why join us?

• Family oriented team environment with strong emphasis on work life balance
• Medical, dental, HSA, life and long-term disability insurance
• 401k with company match
• Phone reimbursement
• Holidays/vacation/sick days
• Training on the latest technologies

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Kraft Kennedy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status or any other characteristic protected by law.