Global Application Support Technician – Tier 2, Hybrid

Pragmatike; Valencia; Híbrido; EUR 36.000 - 48.000; Jornada completa

Descripción de la vacante

Pragmatike is seeking an Application Support Technician to join a global Digital Solutions Managed Services team, supporting a portfolio of business-critical applications and enterprise tools. You’ll work across application maintenance, Tier-2 support, databases, Windows/Linux environments, and end-user support in a hands-on role.

The position requires 3+ years of experience, fluent English, and a willingness to participate in a rotating 24/7 on-call schedule.

Formación

• 3+ years of experience in application maintenance, application support, or general IT support.
• Hands-on experience supporting client/server applications.
• Good knowledge of database management and administration.
• Experience working in Windows and/or Linux environments.
• Strong troubleshooting and analytical skills.
• Fluent English with strong written and verbal communication skills.
• High school diploma or equivalent.

Responsabilidades

• Provide day-to-day Tier-2 support and maintenance for business applications and enterprise tools.
• Troubleshoot application issues, identify root causes, and escalate complex incidents when required.
• Perform administration and troubleshooting across MSSQL and open-source databases.
• Support application releases, upgrades, configuration changes, and deployments.
• Assist with structural application changes required during system upgrades.
• Support applications running across Windows and Linux environments.
• Respond to application-related queries from users working across different locations.
• Support the deployment of tools and operational processes that improve service delivery.
• Provide knowledge transfer to Tier-1 teams and support end-user training when required.
• Maintain technical documentation, system reports, and knowledge-base content.
• Participate in operational meetings and collaborate with other technical teams.
• Contribute to special projects and provide additional technical support when required.
• Participate in a rotating 24/7 on-call schedule, approximately one week per month.

Conocimientos

Application maintenance

Tier-2 support

Databases

Windows environments

Linux environments

Troubleshooting

Fluent English

Educación

High school diploma

Herramientas

MSSQL

MySQL

SQL Server

Active Directory

AWS

Azure

Drupal

Descripción del empleo

Pragmatike is seeking an Application Support Technician to join a global Digital Solutions Managed Services team, supporting a portfolio of business-critical applications and enterprise tools. You’ll work across application maintenance, Tier-2 support, databases, Windows/Linux environments, and end-user support in a hands-on role.

The position requires 3+ years of experience, fluent English, and a willingness to participate in a rotating 24/7 on-call schedule.