Deskside Support Technician

Sharp Brains Recruitment; País Vasco; Presencial; EUR 34.000 - 55.000; A tiempo parcial

Descripción de la vacante

A recruitment agency is seeking a Deskside Support Technician in País Vasco, Spain. The role involves providing technical support for desktop and laptop systems, managing device lifecycles, and ensuring compliance with IT policies. Candidates should demonstrate troubleshooting skills, knowledge of SCCM, and proficiency in remote assistance tools. This is a contract position at the associate level within the IT function. Join a team that values excellence in service and technology.

Formación

• Experience in providing end-to-end technical support for desktop and laptop systems.
• Proficiency in troubleshooting hardware, software, and connectivity issues.
• Ability to manage the full lifecycle of desktop devices.

Responsabilidades

• Provide and manage technical support for end-user devices.
• Handle IMAC activities and break/fix tasks.
• Administer software installations and security updates.
• Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
• Administered approved software installations, updates, and security patching in coordination with IT policies.
• Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
• Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
• Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
• Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
• Assisted with Active Directory tasks, basic user account management, and smart hands support.
• Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
• Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
• Followed ITIL practices for incident, problem, and service request management in corporate environments.

Conocimientos

Technical support for desktop and laptop systems

Troubleshooting hardware and software

Experience with SCCM and Intune

Knowledge of ITIL practices

Remote assistance skills

Herramientas

SCCM

Intune

ServiceNow

Descripción del empleo

“Developing Talent, Managing Risk | Experience in Internal Audit, HR & Tech Recruitment | Driven by People & Process Excellence”

Skill Set: Deskside Support Technician

Position: Backfill

Contract: B2B/Freelance

Key Responsibilities:

• Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
• Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
• Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
• Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
• Administered approved software installations, updates, and security patching in coordination with IT policies.
• Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
• Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
• Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
• Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
• Assisted with Active Directory tasks, basic user account management, and smart hands support.
• Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
• Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
• Followed ITIL practices for incident, problem, and service request management in corporate environments.

Seniority level

• Associate

Employment type

• Contract

Job function

• Information Technology

Industries

• Staffing and Recruiting