Healthcare Desktop Support Senior - 24/7 Call Center
NTT America, Inc.
Stand out for this role — generate a tailored resume and cover letter in about a minute.
Job summary
NTT DATA Services is seeking a patient-focused Help Desk Associate to support healthcare clients in a 24/7 call center. You will handle inbound calls about clinical applications such as Epic, Cerner, McKesson, and Meditech, document notes, and drive incident resolution with speed and accuracy.
Required are 4+ years in service/help desk, 1 year of tech troubleshooting, and a high school diploma. Roles may involve night/weekend shifts, travel up to 10% and a strong emphasis on customer service and
Qualifications
- Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience
- Minimum of 1 year of technical troubleshooting experience
- High school diploma or equivalent required
- Shift flexibility including nights, weekends, and holidays
Responsibilities
- Handle inbound calls in a 24x7 call center environment
- Respond to clinical application issues (Epic, Cerner, McKesson, Meditech)
- Document comments and close/elevate incident tickets promptly
- Drive resolution of incidents on a 24/7 desk
- Maintain quiet, private workspace with reliable internet
- Travel up to 10% of the time if required
- Lift up to 25 lbs for equipment setup
Skills
Education
Tools
Job description
NTT DATA Services is seeking a patient-focused Help Desk Associate to support healthcare clients in a 24/7 call center. You will handle inbound calls about clinical applications such as Epic, Cerner, McKesson, and Meditech, document notes, and drive incident resolution with speed and accuracy.
Required are 4+ years in service/help desk, 1 year of tech troubleshooting, and a high school diploma. Roles may involve night/weekend shifts, travel up to 10% and a strong emphasis on customer service and
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
