Remote Incident Manager (Power BI) – Payments Operations

Jordan martorell s.l.; Madrid; Híbrido; EUR 50.000 - 70.000; A tiempo parcial

Descripción de la vacante

A leading payments-sector company is seeking an Incident Manager for a freelance project based in Madrid. This role involves managing the end-to-end incident lifecycle, coordinating with multiple teams, and maintaining dashboards in Power BI. The ideal candidate has experience in service management and incident management, with strong communication skills. The project duration is 4–5 months to cover maternity leave. Remote working is available, preferably for candidates located in Madrid.

Formación

• Experience in Service Management / Production Support (ISO 27001).
• Understanding of Business Continuity (ISO 22301).
• Strong background in Incident Management & Change Control.

Responsabilidades

• Lead the end-to-end incident lifecycle for merchant issues.
• Classify and prioritize incidents (critical, urgent, medium, basic).
• Coordinate with IT, Systems, Operations and Business teams.

Conocimientos

Service Management / Production Support

Incident Management

Change Control

Communication skills

Experience with Ticketing systems

Proficiency in Excel

Proficiency in Power BI

Herramientas

Power BI

Excel

SharePoint

Descripción del empleo

A leading payments-sector company is seeking an Incident Manager for a freelance project based in Madrid. This role involves managing the end-to-end incident lifecycle, coordinating with multiple teams, and maintaining dashboards in Power BI. The ideal candidate has experience in service management and incident management, with strong communication skills. The project duration is 4–5 months to cover maternity leave. Remote working is available, preferably for candidates located in Madrid.