Remote Hybrid Cloud Process Lead (ITIL to Agile)

Iglubit; Sevilla; Remote; EUR 34.000 - 52.000; Vollzeit

Zusammenfassung

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to operate in the region and provide professional remote technical support to clients. You will identify and resolve incidents, drive to resolution, and ensure all requests adhere to SLAs.

The role emphasizes remote work, knowledge of vendor technologies, and collaboration with clients and internal teams to maintain service quality. Bachelor's degree in IT or computing is required.

Qualifikationen

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level certification in different Networking technologies such as (but not limited to) Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.

Aufgaben

• Maintains the support process and ensures requests for support are handled according to procedures.
• Uses service assurance software and tools to diagnose problems and create reports to users and suppliers.
• Identifies and resolves problems following agreed procedures; carries out maintenance tasks.
• Monitors service delivery against SLAs and logs relevant information.

Kenntnisse

Entry level networking knowledge

Remote support

Vendor technologies knowledge

Active listening

Ausbildung

Bachelor's degree in Information Technology or Computing

Associate-level networking certification

Tools

Cisco

Juniper

Aruba

RiverBed

Jobbeschreibung

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to operate in the region and provide professional remote technical support to clients. You will identify and resolve incidents, drive to resolution, and ensure all requests adhere to SLAs.

The role emphasizes remote work, knowledge of vendor technologies, and collaboration with clients and internal teams to maintain service quality. Bachelor's degree in IT or computing is required.