Remote Hugo Robotic System Support Engineer

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Santander

Remote

EUR 38,000 - 60,000

Full time

3 days ago

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Job summary

Medtronic is seeking a Remote Technical Services Specialist for the Surgical Robotics portfolio to support Hugo and DS1 platforms across multiple European regions. The role requires strong medical-tech background and the ability to communicate complex issues to health care professionals, SUS, and FSEs.

You will work in a dynamic, global team, with opportunities for international travel and on-site support as needed.

Qualifications

Bachelor's or master's degree in biomedical/electrical/mechanical engineering, with 4+ years of relevant experience, or advanced degree with 2+ years, or a medical degree with technical skills.
Fluency in Portuguese, English, and Italian (C1/C2) is required.
Experience with robotics or motion control in large capital equipment environments.

Responsibilities

Provide remote technical support for the Hugo system and DS1 to HCP, SUS, and FSE; act as a technical liaison.
Drive escalation to resolve customer issues; initiate field service when needed.
Collaborate with other specialists to troubleshoot complex service requests.
Own continuous improvement projects and ensure thorough documentation is completed promptly.
Focus on remote support with occasional on-site training domestically and internationally.
Work hours 8:00–16:30 CET; on-call 7AM–7PM with rotating coverage.