Customer Service Representative (Galician-speaking) - Remote AV01

Concentrix Spain Business Process Outsourcing S.L.U.; España; À distance; EUR 18 000 - 22 000; Plein temps

Avantages offerts par ce poste

Remote work

Permanent contract

39 hours/week

Salary with bonus

Training

Career development

Résumé du poste

Concentrix is hiring a Galician-speaking Customer Service Representative to work remotely in Spain. You will assist customers, troubleshoot basic tech issues, and guide users through steps while using internal systems and following procedures.

A strong emphasis on empathy, accuracy, and targets is included. The role requires native Spanish with Galician, English at least B1/B2, a high school diploma, and the ability to work 18+ with documentation for Spain.

Qualifications

• Native or bilingual Spanish proficiency + Galician.
• English proficiency at B1/B2 level.
• High school diploma or equivalent.
• Minimum age of 18 and legal documentation to work in Spain.
• Strong communication, customer service, and problem-solving skills.
• Basic technical knowledge and confidence using computers and digital devices.
• Good typing skills, attention to detail, and the ability to remain calm under pressure.
• Flexibility to work shifts, weekends, and holidays as required.

Responsabilités

• Assist customers through the assigned communication channels.
• Identify customer needs, troubleshoot basic technical issues, and provide step-by-step guidance.
• Explain technical information clearly and professionally.
• Manage customer interactions using internal systems and follow established procedures.
• Handle concerns with empathy, resolve issues, and elevate complex cases when necessary.
• Maintain accurate records and meet quality, customer satisfaction, and productivity targets.

Connaissances

Spanish fluency

Galician language

English B1/B2

Customer service

Problem solving

Typing

Calm under pressure

Formation

High school diploma or equivalent

Outils

CRM systems

Description du poste

Job Title: Customer Service Representative (Galician-speaking) - Remote AV01 Job Description

Love technology? Enjoy helping people? Work remotely and turn your skills into your next career opportunity! Are you the person everyone turns to when they need help with their devices? Do you enjoy solving problems and making technology easier for others? Then this opportunity could be for you! Join our team as a Customer Service Advisor and help customers get the most out of their devices and services, all while working remotely.

What will you do?

• Assist customers through the assigned communication channels.
• Identify customer needs, troubleshoot basic technical issues, and provide step-by-step guidance.
• Explain technical information clearly and professionally.
• Manage customer interactions using internal systems and follow established procedures.
• Handle concerns with empathy, resolve issues, and elevate complex cases when necessary.
• Maintain accurate records and meet quality, customer satisfaction, and productivity targets.

What are we looking for?

• Native or bilingual Spanish proficiency + Galician
• English proficiency at B1/B2 level
• High school diploma or equivalent
• Minimum age of 18 and legal documentation to work in Spain.
• Strong communication, customer service, and problem‑solving skills
• Basic technical knowledge and confidence using computers and digital devices.
• Good typing skills, attention to detail, and the ability to remain calm under pressure
• Flexibility to work shifts, weekends, and holidays as required.

What do we offer?

• 100% remote work, so you can work from home
• Permanent contract
• Full time 39 hours/week Monday to Friday from 9:00 to 18:00
• Salary package of 19976,99 euros gross/year + Bonus 1.200 gross/year
• Full paid training about the company and the project you will be working on
• Career development program and specialized courses

Location

ESP Work-at-Home Language Requirements: Galician (Required)

Time Type

Full time

Mission

Hi, we’re Concentrix. We’re a global technology and services leader that powers the brands of the future. We help wellknown brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human‑centered, tech‑powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world’s best brands solve their toughest business challenges. Whether it’s…… designing game‑changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end‑to‑end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand‑defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.