Remote Field Test & Validation Technician

Outrigo International Sl; Tarragona; Remote; EUR 28,000 - 36,000; Full time

Job summary

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to operate in the region and provide professional remote technical support to clients, identifying and resolving incidents to meet SLA requirements.

The role emphasizes pre-emptive incident management, knowledge of networking technologies, and collaboration with clients, vendors and internal teams. Remote working is available, with emphasis on delivering timely, documented resolutions.

Qualifications

• Bachelor's degree or equivalent in IT or computing.
• Associate networking certifications (Cisco, Juniper, Aruba, CCNA, etc.).
• Entry level experience in networking technologies such as routing, switching and wireless.
• Experience providing remote technical support to clients.

Responsibilities

• Maintains the support process and ensures that requests for support are handled according to the procedures.
• Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate.
• Identifies and resolves problems following agreed procedures.
• Carries out agreed maintenance tasks.
• Escalates unresolved incidents and follows up until incident is resolved.
• Documents and closes resolved incidents according to agreed procedures.

Skills

Communication

Project planning

Customer focus

Active listening

Adaptability

Cross-cultural awareness

Networking basics

Education

Bachelor's degree in Information Technology or Computing

Tools

Cisco

Juniper

Aruba

RiverBed

Job description

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to operate in the region and provide professional remote technical support to clients, identifying and resolving incidents to meet SLA requirements.

The role emphasizes pre-emptive incident management, knowledge of networking technologies, and collaboration with clients, vendors and internal teams. Remote working is available, with emphasis on delivering timely, documented resolutions.