Remote Field Service Engineer - Networking (Entry Level)

Sani/Ikos Group; Oña; Remote; EUR 24,000 - 42,000; Full time

Job summary

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to deliver remote technical support to clients and resolve networking incidents. The role focuses on restoring service, following SLA guidelines, and maintaining accurate configuration and incident records.

As an entry-level engineer, you will work across cultures, apply foundational vendor technologies, and progressively expand knowledge in networking, monitoring, and remote diagnostics in a remote-working

Qualifications

• Bachelor's degree or equivalent in IT or computing required.
• Associate level networking certifications (Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA) preferred.
• Entry-level experience in networking and remote client support.

Responsibilities

• Provide remote technical support to clients and identify incidents.
• Investigate, diagnose, and resolve networking problems following procedures.
• Maintain service delivery records and update tickets and portals.
• Escalate unresolved incidents and drive to resolution with stakeholders.
• Assist with maintenance tasks and use knowledge articles for resolutions.

Skills

Networking basics

Remote support

Vendor tech awareness

Customer focus

Education

Bachelor's degree or equivalent in Information Technology or Computing

Associate-level networking certifications (CCNA, JNCIA, etc.)

Job description

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to deliver remote technical support to clients and resolve networking incidents. The role focuses on restoring service, following SLA guidelines, and maintaining accurate configuration and incident records.

As an entry-level engineer, you will work across cultures, apply foundational vendor technologies, and progressively expand knowledge in networking, monitoring, and remote diagnostics in a remote-working