Remote Field Service Engineer - Networking Installations

Amaris Consulting

Valladolid

Remote

EUR 25,000 - 35,000

Full time

3 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

NTT DATA is hiring a Networking Remote Field Service Engineer (L1) to provide remote technical support and diagnose incidents in a global client environment. You will operate remotely, investigate root causes, and ensure service levels are met with timely resolutions.

The role emphasizes cross-cultural communication, documentation, and adherence to procedures, with entry-level networking knowledge and a drive to grow expertise in Cisco, Juniper, Aruba and Riverbed technologies.

Qualifications

Bachelor's degree or equivalent in Information Technology or Computing or related field.
Associate level certification in networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.
Entry level experience in networking technologies such as routing, switching, Wireless, SDI distribution.
Entry level experience in remote support in Networking technologies.
Entry level experience in diagnosis and troubleshooting.

Responsibilities

Maintains the support process and ensures that requests for support are handled according to the procedures.
Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate.
Identifies and resolves problems following agreed procedures.
Carries out agreed maintenance tasks.
Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required.