Remote Esports Live Ops & Data Support Specialist

Jobgether; España; Presencial; EUR 25.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Flexible remote culture

28+ days vacation

Mental health support

Training & development budget

Career development

Company events

Travel opportunities

Descripción de la vacante

Jobgether is seeking a Support Operator based in Spain for a fully remote customer-facing role at the intersection of technical support, live esports operations, and data quality. You will join a globally distributed team responsible for helping major esports and gaming partners keep tournaments running smoothly across the full lifecycle.

You will troubleshoot data discrepancies, coordinate with customers via multiple channels, and escalate complex issues to engineering when needed.

Formación

• Previous experience in a customer-facing support, operations, technical support, or similar role.
• Strong customer-first mindset and commitment to high-quality service.
• Demonstrated interest in competitive gaming and esports; knowledge of titles such as CS2, Valorant, Dota 2, PUBG is a plus.
• Good understanding of esports tournament structures, formats, rules, and live-event workflows.
• Comfortable troubleshooting in real time and escalating issues when required.
• Experience using Slack, Google Workspace, Discord, and Microsoft Teams.
• Some knowledge of computer science, software, data, or technical systems is an advantage.
• Strong written and spoken English; additional languages are a plus.
• Availability to work shifts and weekends as tournament schedules require.
• Strong communication, organization, attention to detail, adaptability, and ability to stay composed in a fast-paced environment.
• Willingness to learn new esports titles, technologies, workflows, and products.
• Comfortable working independently in a distributed, international team across time zones.

Responsabilidades

• Collaborate with esports tournament organizers to ensure events and content are correctly configured for accurate data collection and distribution.
• Monitor live esports data feeds to maintain accuracy, integrity, quality, and uninterrupted delivery to customers.
• Identify, investigate, and resolve real-time data discrepancies, delays, technical issues, and feed interruptions, escalating complex cases to engineering when appropriate.
• Communicate with customers and partners via email, Slack, Discord, Telegram, and Microsoft Teams to acknowledge, investigate, and resolve questions.
• Support customers throughout the esports tournament lifecycle, including preparation, live events, and post-event activities.
• Identify recurring defects and operational challenges, documenting them and contributing insights for product/process improvements.
• Log and track data-quality issues and process problems for effective follow-up and resolution.
• Expand knowledge of esports titles, tournament formats, rules, and internal products to improve troubleshooting.
• Contribute to and maintain the internal knowledge base, sharing information with colleagues, partners, and customers.

Conocimientos

Customer-first mindset

English communication

Strong communication

Calm under pressure

Team coordination

Herramientas

Slack

Discord

Microsoft Teams

Google Workspace

Descripción del empleo

Jobgether is seeking a Support Operator based in Spain for a fully remote customer-facing role at the intersection of technical support, live esports operations, and data quality. You will join a globally distributed team responsible for helping major esports and gaming partners keep tournaments running smoothly across the full lifecycle.

You will troubleshoot data discrepancies, coordinate with customers via multiple channels, and escalate complex issues to engineering when needed.