Remote Technical Support Engineer — Databases & Cloud

Jobgether; España; Presencial; EUR 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote environment

Healthcare contributions

Stock options and equity participation

Flexible time off

Home office setup allowance

Global team events

Open-source/community exposure

Descripción de la vacante

Jobgether is seeking a Technical Customer Support Engineer based in Spain for a fully remote role supporting customers across EMEA, the Americas, and APJ. You will troubleshoot production issues, assist with proofs of concept, and collaborate with engineering and product teams to improve our cloud-native SaaS platform.

The role emphasizes deep technical problem solving, strong communication, and mentoring while contributing to community resources and scalable support practices in a remote-first

Formación

• This role requires a customer-facing technical background in engineering or support.
• Strong understanding of databases, OLAP, cloud-native SaaS, and distributed systems.
• Excellent written and verbal communication; fluent in English; remote-friendly.

Responsabilidades

• Provide high-quality technical support to users, customers, and prospects via tickets, chat, calls, and video meetings.
• Act as first-line technical representative, troubleshooting complex issues with timely SLAs.
• Diagnose and resolve problems in databases, OLAP, cloud-native SaaS, and distributed systems.
• Assist during pre-sales and post-sales activities, including proofs of concept.
• Collaborate with Engineering, Product, Support Services, and GTM to define product improvements.
• Create educational content and resources (docs, blogs, webinars) for customers and communities.
• Mentor teammates and contribute to team learning.
• Help improve internal support processes as the organization scales.
• Participate in scheduling and on-call coverage for global support.

Educación

Bachelor's degree in CS or equivalent

Herramientas

OLAP databases

DBaaS

Cloud platforms (AWS/Azure/GCP)

Descripción del empleo

Jobgether is seeking a Technical Customer Support Engineer based in Spain for a fully remote role supporting customers across EMEA, the Americas, and APJ. You will troubleshoot production issues, assist with proofs of concept, and collaborate with engineering and product teams to improve our cloud-native SaaS platform.

The role emphasizes deep technical problem solving, strong communication, and mentoring while contributing to community resources and scalable support practices in a remote-first