Spanish Customer Operations Specialist - Hybrid & Growth

evoke; Ceuta; Híbrido; EUR 24.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Financial: Competitive salary

Hybrid working: up to 80% work from""홈

Holiday entitlement

eLearning

Family Support: maternity/paternity

Health & wellbeing support

Healthcare: comprehensive benefits

Descripción de la vacante

evoke is seeking a talented Spanish Customer Operations Representative to join our strong team and support customers for one of the world’s leading online gaming brands. You will assist customers via live chat, telephone, and email, strive for first-time resolution, collaborate with other departments, verify documents, and follow Responsible Gaming and Compliance processes to ensure quality service.

This role offers hybrid working and rotating shifts (08:00-16:00 / 16:00-24:00) with ongoing

Formación

• Assisting customers via live chat, telephone, and email, depending on business needs.
• Ensuring first-time resolution for our customers using all available tools and resources.
• Collaborating with other departments in resolving specific cases to deliver excellent service.
• Verifying specific documents from customers.
• Participating in training processes to ensure quality service and proper development.
• Applying regulatory and internal processes related to Responsible Gaming, Compliance, Complaints, Transactions, etc.
• Analyzing contacts to optimise performance.
• Using various software and back-office tools.
• Taking part in projects as needed with the management team.

Responsabilidades

• Assist customers across live chat, phone and email channels.
• Aim for first‑time resolution with available tools.
• Collaborate with other teams to resolve complex cases.
• Verify customer documents for compliance.
• Participate in ongoing training to maintain service quality.

Conocimientos

Responsibility

Autonomy

Problem-solving

Teamwork

Communication

Multitasking

Working under pressure

Adaptability

English proficiency

Herramientas

Live chat software

Back-office tools

Descripción del empleo

evoke is seeking a talented Spanish Customer Operations Representative to join our strong team and support customers for one of the world’s leading online gaming brands. You will assist customers via live chat, telephone, and email, strive for first-time resolution, collaborate with other departments, verify documents, and follow Responsible Gaming and Compliance processes to ensure quality service.

This role offers hybrid working and rotating shifts (08:00-16:00 / 16:00-24:00) with ongoing