Remote Operations Associate — CX & Process Optimization

Jobgether; España; Presencial; EUR 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote work within CET +/-2h

Well-being day

Gym membership subsidy

Training and development allowance

Global team meetups

International, diverse environment

Descripción de la vacante

Jobgether is seeking an Operations Associate (CX) based in Spain to join a globally distributed team. You will handle client inquiries from initial contact to resolution, focusing on invoices, platform issues, and process improvements.

You will collaborate with Finance, Product and HR Ops, using data to identify patterns and drive measurable improvements. Ideal candidates have 2–4 years in CX operations, strong analytics, and excellent English communication.

Formación

• 2–4 years in customer experience operations, financial support, SaaS, or similar client-facing ops.
• Strong numerical and analytical abilities to investigate invoices and identify patterns.
• Excellent problem-solving and the ability to explain complex info clearly.
• Ownership mindset: manage cases end-to-end.
• Strong written and spoken English; ability to communicate with clients and stakeholders.
• Highly organised, adaptable, and able to manage competing priorities.
• Experience with invoice management, CRM, or ticketing platforms (Salesforce, NetSuite) is a plus.
• Familiarity with EOR, payroll, HR, or workforce management systems is a plus.
• German language skills are beneficial.
• Comfortable working remotely across time zones.

Responsabilidades

• Investigate and resolve invoice-related queries with clear explanations and timely solutions.
• Own client inquiries from initial investigation to final resolution across Finance, Product, and HR Ops teams.
• Analyze client queries and operational trends to identify gaps and propose data-driven improvements.
• Troubleshoot platform-related issues and guide clients to practical solutions.
• Create and maintain knowledge documentation for clients and internal teams.
• Manage multiple client cases concurrently with accuracy, empathy, and responsiveness.
• Contribute to continuous improvement initiatives to streamline operations and enhance customer experience.

Conocimientos

Customer experience

Data analysis

Ownership mindset

Invoicing

English communication

Organised

CRM / ticketing

German language (nice to have)

Herramientas

Salesforce

NetSuite

Descripción del empleo

Jobgether is seeking an Operations Associate (CX) based in Spain to join a globally distributed team. You will handle client inquiries from initial contact to resolution, focusing on invoices, platform issues, and process improvements.

You will collaborate with Finance, Product and HR Ops, using data to identify patterns and drive measurable improvements. Ideal candidates have 2–4 years in CX operations, strong analytics, and excellent English communication.