Head of Player Engagement - Remote Growth Leader

Jobgether; España; Remote; EUR 55,000 - 65,000; Full time

Benefits offered by this job

Performance bonus

Fully remote across Europe

Career development

Job summary

Jobgether is seeking a Head of Player Engagement to lead a new function across Europe in a remote-first setup. The role focuses on driving customer acquisition, retention, and long-term revenue by building and guiding an outbound team and shaping engagement strategies.

You will collaborate with CRM, marketing, and operations, while coaching staff and delivering data-driven improvements. A strong leadership track record and English fluency are essential.

Qualifications

• Proven experience leading outbound sales, telesales, call center, or customer engagement teams with a strong record of commercial success.
• Demonstrated ability to recruit, develop, and manage high-performing teams in target-driven environments.
• Strong hands-on sales experience with the confidence to actively engage with customers and lead by example.
• Excellent leadership, coaching, mentoring, and people management skills.
• Strong commercial mindset with experience improving conversion rates, customer engagement, and business performance.
• Analytical approach with experience using KPIs, dashboards, reporting tools, and performance metrics to drive continuous improvement.
• Excellent organizational, communication, negotiation, and stakeholder management skills.
• Fluent written and spoken English.
• Experience in iGaming, online gaming, sportsbook, digital entertainment, or other customer-focused B2C industries is advantageous.
• Familiarity with CRM platforms, customer lifecycle management, outbound dialer systems, workforce management tools, or additional European languages is considered a plus.

Responsibilities

• Lead and build a high-performing outbound player engagement team focused on conversion, retention, and revenue growth.
• Develop scalable player engagement strategies for acquisition, reactivation, and long-term value.
• Design and improve call scripts, engagement journeys, and sales processes to maximize conversions.
• Mentor team members while engaging directly with customers.
• Monitor KPIs and generate insights for senior leadership.
• Collaborate with CRM, marketing, operations, and customer teams to optimize campaigns.
• Produce performance reports and strategic recommendations.
• Ensure compliance with internal policies and quality standards.

Skills

Outbound sales

Telesales

People management

Leadership

Data-driven

KPIs & dashboards

Sales coaching

Tools

CRM platforms

Outbound dialer systems

Workforce management tools

Job description

Jobgether is seeking a Head of Player Engagement to lead a new function across Europe in a remote-first setup. The role focuses on driving customer acquisition, retention, and long-term revenue by building and guiding an outbound team and shaping engagement strategies.

You will collaborate with CRM, marketing, and operations, while coaching staff and delivering data-driven improvements. A strong leadership track record and English fluency are essential.