Remote Player Support & Experience Specialist

Bring It On; España; A distancia; EUR 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Stock options

Home office budget

Remote work

No physical office

Descripción de la vacante

Bring It On is building the next generation of skill games and offers a remote-friendly position in a fast-growing space. You will join a world-class support team to assist players across channels, understand game features, and drive continuous improvement through feedback and analytics.

The role emphasizes empathy, proactive communication, and the ability to work independently in a flexible schedule while contributing to a high-performance culture focused on delivering outstanding player

Formación

• Minimum 4 years in a customer support role, ideally in iGaming.
• Experience with KYC and payments processors.
• Exceptional verbal and written English communication.
• Proficiency with CRM tools and documenting interactions.
• Strong empathy with ability to tailor solutions.
• Ability to work flexible hours and remote settings.

Responsabilidades

• Provide daily support to players via iMessage, Messenger, Intercom and email.
• Develop understanding of game features to deliver knowledgeable responses.
• Troubleshoot player issues and coordinate with internal teams.
• Maintain detailed documentation of interactions in the CRM.
• Collect player feedback and communicate it to relevant departments for product improvement.
• Assist onboarding of new players and teach game features.
• Identify player patterns using analytical tools to guide interactions.
• Collaborate with teams to offer promotions and inform about new features.
• Develop guidelines for future support team members.

Conocimientos

Empathy

Excellent communication

Time management

Remote work experience

Analytical mindset

Herramientas

CRM tools

Intercom

Descripción del empleo

Bring It On is building the next generation of skill games and offers a remote-friendly position in a fast-growing space. You will join a world-class support team to assist players across channels, understand game features, and drive continuous improvement through feedback and analytics.

The role emphasizes empathy, proactive communication, and the ability to work independently in a flexible schedule while contributing to a high-performance culture focused on delivering outstanding player