Remote EMEA Robotic Surgery Tech Support Specialist

Axalta Coating Systems; Oviedo; Remote; EUR 30,000 - 79,000; Full time

Benefits offered by this job

Flexible benefits package

Medtronic Incentive Plan (MIP)

Job summary

Medtronic is seeking a Remote Technical Services Specialist for its Hugo robotic-assisted surgery system and DS1 analytics platform. The role focuses on expert remote support for healthcare professionals, SUS, and field engineers, with escalation and collaboration responsibilities across EMEA.

Strong engineering background and multilingual fluency are required. The position offers remote work with occasional domestic and international travel, regular CET hours, and a competitive benefits

Qualifications

• Bachelor's or master's degree in biomedical, electrical, or mechanical engineering with 4+ years of relevant experience, or advanced degree with 2+ years.

Responsibilities

• Provide remote technical support for Hugo robotic system and DS1 platform to HCP, SUS and FSE.
• Lead escalation to resolve issues and initiate field service when needed.
• Collaborate with colleagues to troubleshoot complex service requests and document all entries.
• Perform technical activities with ownership of continuous improvement projects.
• Occasional onsite support and training abroad/locally as required.

Skills

Biomedical engineering

Electrical engineering

Mechanical engineering

Robotics experience

Analytical problem-solving

Communication in multiple languages

Education

Bachelor's or Master's in biomedical/electrical/mechanical engineering

Tools

Software troubleshooting

Job description

Medtronic is seeking a Remote Technical Services Specialist for its Hugo robotic-assisted surgery system and DS1 analytics platform. The role focuses on expert remote support for healthcare professionals, SUS, and field engineers, with escalation and collaboration responsibilities across EMEA.

Strong engineering background and multilingual fluency are required. The position offers remote work with occasional domestic and international travel, regular CET hours, and a competitive benefits