Remote E-commerce Operations Lead (Spain)

Parexel; Zaragoza; À distance; EUR 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Fully remote

Flexible hours

Professional development

Performance incentives

Résumé du poste

Parexel, a rapidly growing e-commerce client, seeks a dedicated Remote E-commerce Operations Manager to oversee order processing, fulfillment, shipping, and returns. You will lead remote teams, optimize processes with a data-driven approach, manage inventory and supplier relations, and collaborate with tech and marketing to ensure a seamless customer experience from order to delivery.

This fully remote role offers flexibility and the opportunity to scale a growing online business from anywhere

Qualifications

• Experience in e-commerce operations management with focus on logistics and customer service.
• Ability to optimize operational processes and improve efficiency.
• Strong understanding of e-commerce platforms and software.
• Data-driven decision making with excellent analytical skills.
• Proven leadership of remote teams and project management capability.

Responsabilités

• Oversee order processing, fulfillment, shipping and returns.
• Manage inventory levels and coordinate with suppliers and warehouses.
• Develop and implement strategies to improve efficiency and reduce costs.
• Supervise and train remote customer service and operations teams.
• Monitor KPIs and generate reports for management.
• Identify and resolve operational issues promptly.
• Collaborate with technology and marketing teams to ensure platform performance.
• Stay updated with industry best practices in e-commerce operations.
• Implement quality control across all operational functions.

Connaissances

E-commerce ops

Logistics

Fulfillment

Customer service

Process optimization

Remote leadership

Data-driven

PM tools

Formation

BA/BS in Business or related

Outils

ERP systems

E-commerce platforms

Description du poste

Parexel, a rapidly growing e-commerce client, seeks a dedicated Remote E-commerce Operations Manager to oversee order processing, fulfillment, shipping, and returns. You will lead remote teams, optimize processes with a data-driven approach, manage inventory and supplier relations, and collaborate with tech and marketing to ensure a seamless customer experience from order to delivery.

This fully remote role offers flexibility and the opportunity to scale a growing online business from anywhere