Remote Dutch-Speaking Tech Service Specialist, Robotics

Kay Shirley; Almería; Remote; EUR 38,000 - 56,000; Full time

Benefits offered by this job

Medtronic Incentive Plan

Job summary

Medtronic is seeking a remote Technical Service Specialist for the Hugo robotic system and DS1 analytics in the EMEA region. You will explain complex technical issues to healthcare professionals, startups, and field engineers while supporting remote operations and occasional on-site activities.

Ideal candidates hold a biomedical/electrical/mechanical engineering degree with robotics experience, and fluency in Portuguese, English, and Italian.

Qualifications

• Bachelor's or master's degree in biomedical, electrical or mechanical engineering, or a related technical field.
• Fluency in Portuguese, English and Italian (C1/C2) is required.
• Experience with robotics or motion control in large capital equipment environments.
• Highly organized with ability to multi-task and prioritize assignments.
• Experience with analysing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for the Hugo robotic system and DS1 to HCP, SUS and FSE.
• Drive escalation processes to resolve customer issues and initiate field service when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities with ownership of continuous improvement projects.
• Ensure all documentation/system entries are complete promptly.
• Focus on remote support with occasional onsite training availability domestically and internationally.
• Adhere to regular hours 8:00–16:30 CET with on-call rotation.

Skills

Biomedical engineering

Electrical engineering

Mechanical engineering

Portuguese fluency

English fluency

Italian fluency

Robotics experience

Software troubleshooting

Education

Bachelor's or Master's in Biomedical/Electrical/Mechanical Engineering

Job description

Medtronic is seeking a remote Technical Service Specialist for the Hugo robotic system and DS1 analytics in the EMEA region. You will explain complex technical issues to healthcare professionals, startups, and field engineers while supporting remote operations and occasional on-site activities.

Ideal candidates hold a biomedical/electrical/mechanical engineering degree with robotics experience, and fluency in Portuguese, English, and Italian.