Remote Dutch-Speaking Robotics Tech Specialist

Kay Shirley; Santa Cruz de Tenerife; Remote; EUR 30,000 - 79,000; Full time

Benefits offered by this job

Medtronic Incentive Plan (MIP)

Job summary

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support the Hugo system and DS1 across EMEA. You will explain complex technical issues to Healthcare Professionals, Start-up specialists, and Field Service Engineers, working mainly remotely with occasional onsite engagements.

The role requires engineering degrees, multi-language fluency (Portuguese, English, Italian) and robotics experience, with a strong focus on problem solving and documentation quality.

Qualifications

• Bachelor’s or Master’s degree in biomedical/electrical/mechanical engineering with relevant experience.
• Fluency in Portuguese, English and Italian (C1/C2) is required.
• Experience with robotics or motion control in a large capital equipment environment.
• Highly organized with the ability to multi-task and prioritize assignments.
• Experience with analyzing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for the Hugo robotic system and DS1 to HCP, SUS and FSE.
• Act as liaison between stakeholders and the operating unit and escalate issues.
• Collaborate with other specialists to troubleshoot complex service requests.
• Perform technical activities with ownership of continuous improvement projects.
• Ensure all documentation/system entries are complete promptly.
• Focus on remote support with occasional onsite training domestically and internationally.
• Work hours 8:00-16:30 CET; on-call 7AM-7PM rotating.

Skills

Portuguese fluency

English fluency

Italian fluency

Robotics experience

Problem solving

Education

Bachelor’s or Master’s in biomedical/ electrical/ mechanical engineering

Medical degree with technical skills

Job description

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support the Hugo system and DS1 across EMEA. You will explain complex technical issues to Healthcare Professionals, Start-up specialists, and Field Service Engineers, working mainly remotely with occasional onsite engagements.

The role requires engineering degrees, multi-language fluency (Portuguese, English, Italian) and robotics experience, with a strong focus on problem solving and documentation quality.