Remote Dutch-Speaking Robotics Technical Specialist

Kay Shirley; Las Palmas de Gran Canaria; Remote; EUR 37,000 - 79,000; Full time

Benefits offered by this job

Medtronic Incentive Plan (MIP)

Competitive salary and benefits

Job summary

Medtronic is seeking a remote Technical Service Specialist for the Hugo RAS and DS1 platforms to support the EMEA Surgical portfolio. This is a full-time role requiring strong technical communication with HCPs, SUS and FSE, and a solid engineering background.

You will provide remote support, manage escalations, and contribute to continuous improvement, with occasional on-site work across domestic and international sites. Fluency in Portuguese, English and Italian is required.

Qualifications

• Bachelor's or master's in biomedical/electrical/mechanical engineering or medical degree with tech skills.
• Fluency in Portuguese, English and Italian (C1/C2) required.
• Experience with robotics or motion control in large capital equipment environment.

Responsibilities

• Provide remote technical support for Hugo RAS and DS1 to HCP, SUS and FSEs.
• Manage escalations and trigger field service when needed.
• Collaborate with other tech service specialists to troubleshoot complex requests.
• Perform activities requiring judgment and ownership of continuous improvement projects.
• Ensure documentation/system entries are completed promptly.
• Focus on remote support with occasional on-site training domestically and internationally.
• Work hours 8:00-16:30 CET with on-call 7AM-7PM, rotating shifts.

Skills

Portuguese

English

Italian

Robotics experience

Software troubleshooting

Analytical skills

Multitasking

Education

Engineering degree (biomedical/electrical/mechanical)

Tools

Hugo RAS

DS1 platform

Job description

Medtronic is seeking a remote Technical Service Specialist for the Hugo RAS and DS1 platforms to support the EMEA Surgical portfolio. This is a full-time role requiring strong technical communication with HCPs, SUS and FSE, and a solid engineering background.

You will provide remote support, manage escalations, and contribute to continuous improvement, with occasional on-site work across domestic and international sites. Fluency in Portuguese, English and Italian is required.