Remote Dutch-Speaking Robotic Surgery Tech Specialist

Kay Shirley; Barcelona; Remote; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Incentive plan

Flexible benefits

Job summary

Medtronic seeks a remote Technical Service Specialist to support the Hugo robotic system and DS1 across the EMEA region. You will interact with healthcare professionals, startup specialists and field engineers, explaining complex technical issues and guiding remote resolutions.

The role requires a biomedical/electrical/mechanical engineering background, multilingual communication (Portuguese, English, Italian), and experience with robotics in a capital equipment setting. On-call rotations apply.

Qualifications

• Bachelor's or master's in biomedical/electrical/mechanical engineering with 4+ years experience, or advanced degree with 2+ years relevant experience, or a medical degree with technical skills.
• Fluency in Portuguese, English and Italian (C1/C2) is required.
• Experience with robotics or motion control within a large capital equipment environment.
• Highly organized with the ability to multi-task and prioritize assignments.
• Experience with analysing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE and act as a technical liaison between stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and own continuous improvement projects.
• Ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support/training availability (domestically and internationally).
• Regular working hours 8:00-16:30 CET; On-call 7AM-7PM with rotating coverage.

Skills

Robotics experience

English Portuguese Italian

Organized

Software troubleshooting

Education

Biomedical/Electrical/Mechanical engineering degree

Medical degree with technical skills

Job description

Medtronic seeks a remote Technical Service Specialist to support the Hugo robotic system and DS1 across the EMEA region. You will interact with healthcare professionals, startup specialists and field engineers, explaining complex technical issues and guiding remote resolutions.

The role requires a biomedical/electrical/mechanical engineering background, multilingual communication (Portuguese, English, Italian), and experience with robotics in a capital equipment setting. On-call rotations apply.