Remote Dutch-Speaking Robotics Tech Specialist

Cnx; Almería; Remote; EUR 38,000 - 60,000; Full time

Benefits offered by this job

Medtronic Incentive Plan (MIP)

Job summary

Medtronic is seeking a remote Technical Services Specialist for Surgical Robotics to support the Hugo RAS system and DS1 platform across EMEA. You will provide expert remote technical troubleshooting to Health Care Professionals, Start-up Specialists, and Field Service Engineers, with occasional on-site work domestically and internationally.

Required: engineering degree, 2–4 years experience, fluency in Portuguese, English and Italian, and hands-on OR experience.

Qualifications

• Bachelor's or master's degree in biomedical/electrical/mechanical engineering with 4+ years of relevant experience, or medical degree with technical skills.
• Fluency in Portuguese, English and Italian (C1/C2) required.
• Experience with robotics or motion control within a large capital equipment environment.
• Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.
• Experience with analysing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison.
• Drive the escalation process to resolve customer issues and coordinate field service when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and own continuous improvement projects.
• Ensure all documentation/system entries are fully complete promptly.
• Focus on remote support with occasional onsite training domestically and internationally.
• Regular working hours 8:00–16:30 CET with on-call 7:00–19:00 (rotation).

Skills

Portuguese

English

Italian

Engineering degree

Robotics experience

Operating room experience

Problem solving

Education

Engineering degree

Job description

Medtronic is seeking a remote Technical Services Specialist for Surgical Robotics to support the Hugo RAS system and DS1 platform across EMEA. You will provide expert remote technical troubleshooting to Health Care Professionals, Start-up Specialists, and Field Service Engineers, with occasional on-site work domestically and internationally.

Required: engineering degree, 2–4 years experience, fluency in Portuguese, English and Italian, and hands-on OR experience.