Remote Dutch-Speaking Surgical Robotics Tech Specialist

Kay Shirley

Marbella

Remote

EUR 38,000 - 56,000

Full time

8 days ago

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Job summary

Medtronic is seeking a remote Technical Service Specialist to support the Hugo robotic surgery system and the DS1 analytics platform across the EMEA region. You will provide expert remote assistance to healthcare professionals, startup specialists and field service engineers, acting as a technical liaison between stakeholders and the operating unit.

The role requires a biomedical/electrical/mechanical engineering background, fluency in Portuguese, English and Italian, and hands-on robotics

Qualifications

Bachelor's or master's in engineering with 4+ years related experience.
Fluency in Portuguese, English and Italian (C1/C2).
Robotics or motion control experience in large capital equipment.
Highly organized with ability to multitask and prioritize assignments.

Responsibilities

Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE.
Drive the escalation process to resolve customer issues and initiate field service when needed.
Collaborate with other technicians to troubleshoot complex service requests.
Ensure documentation/system entries are complete and up-to-date.
Focus on remote support with occasional onsite domestic/international training.
Adhere to 8:00-16:30 CET schedule; on-call 7AM-7PM with rotations.