Remote Dutch-Speaking Surgical Robotics Tech Specialist

Kay Shirley; Huelva; Remote; EUR 30,000 - 79,000; Full time

Job summary

Medtronic in Madrid is seeking a Remote Technical Service Specialist for Surgical Robotics. You will provide remote support for the Hugo robotic system and DS1, communicate with healthcare professionals, start-up specialists, and field service engineers, and drive issue escalation.

Ideal candidates have an engineering degree, robotics experience, and fluency in Portuguese, English, and Italian. The role involves international travel for onsite training and limited domestic work in Europe.

Qualifications

• Bachelor's or master's in biomedical/electrical/mechanical engineering with 4+ years experience or advanced degree with 2+ years.
• Medical degree with technical skills.
• Fluency in Portuguese, English and Italian (C1/C2).
• Experience with robotics or motion control in large capital equipment.
• Highly organized with ability to be flexible, multi-task and prioritize multiple assignments.
• Experience with analysing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE and act as liaison between stakeholders and operating unit.
• Drive escalation to resolve customer issues and initiate field service when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring judgment and own continuous improvement projects.
• Ensure all documentation/system entries are complete promptly.
• Focus on remote support with occasional on-site training (domestic and international).
• Regular working hours 8:00–16:30 CET; on-call 7AM–7PM rotating among colleagues.

Skills

Robotics experience

Motion control

Software troubleshooting

Technical analysis

Multilingual (PT/EN/IT)

Education

Biomedical/Electrical/Mechanical engineering degree

Medical degree with technical skills

Job description

Medtronic in Madrid is seeking a Remote Technical Service Specialist for Surgical Robotics. You will provide remote support for the Hugo robotic system and DS1, communicate with healthcare professionals, start-up specialists, and field service engineers, and drive issue escalation.

Ideal candidates have an engineering degree, robotics experience, and fluency in Portuguese, English, and Italian. The role involves international travel for onsite training and limited domestic work in Europe.