Remote Dutch-Speaking Surgical Robotics Specialist

Kay Shirley

Santiago de Compostela

Remote

EUR 38,000 - 56,000

Full time

8 days ago

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Benefits offered by this job

Medtronic Incentive Plan

Job summary

Medtronic in Madrid is seeking a remote Technical Service Specialist for Surgical Robotics to support the Hugo robotic system and DS1 analytics across the EMEA region. You will provide remote technical support to healthcare professionals and field engineers, drive escalations, and collaborate with peers to resolve complex issues.

The role requires an engineering degree and fluency in Portuguese, English and Italian (C1/C2), with at least 4 years in robotics or motion control.

Qualifications

Bachelor's or Master's in biomedical/electrical/mechanical engineering with relevant experience.
Fluency in Portuguese, English and Italian (C1/C2).
Experience with robotics or motion control in a large capital equipment environment.
Highly organized, flexible, multi-task and able to prioritize multiple assignments.
Experience with software troubleshooting.

Responsibilities

Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE; act as technical liaison.
Drive the escalation process and initiate field service when needed.
Collaborate with other specialists to troubleshoot complex service requests.
Perform technical activities requiring judgment and ownership of improvements.
Ensure documentation entries are complete; focus on remote support with occasional onsite visits.