Remote Dutch-Speaking Robotics Solutions Specialist

Kay Shirley; Valladolid; Remote; EUR 42,000 - 76,000; Full time

Job summary

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics in Europe. You will support the Hugo robotic system and DS1 AI-powered analytics in an entirely remote role, liaising with HCPs, SUS, and FSEs across multiple countries.

The position demands engineering or medical technical background, fluency in PT/EN/IT, and strong problem-solving, with occasional onsite work and international travel.

Qualifications

• Bachelor's or master's in Biomedical/Electrical/Mechanical engineering, or a medical degree with technical skills.
• Fluent in Portuguese, English and Italian (C1/C2).
• Experience with robotics or motion control in a large capital equipment environment.
• Highly organized with ability to multitask and prioritize.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for the Hugo robotic system and DS1 to HCP, SUS and FSE.
• Drive escalation to resolve issues, initiating field service when needed.
• Collaborate with other tech service specialists to troubleshoot complex requests.
• Own and advance continuous improvement projects.
• Ensure all documentation is complete promptly.
• Focus on remote support with occasional onsite training domestically and internationally.
• Maintain availability during 8:00–16:30 CET; on-call 7:00–19:00 rotates among team.

Skills

Languages (PT/EN/IT)

Analytical thinking

Communication

OR experience

Education

Biomedical/ Electrical/ Mechanical engineering

Medical degree with technical skills

Tools

Robotics systems

Motion control

Job description

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics in Europe. You will support the Hugo robotic system and DS1 AI-powered analytics in an entirely remote role, liaising with HCPs, SUS, and FSEs across multiple countries.

The position demands engineering or medical technical background, fluency in PT/EN/IT, and strong problem-solving, with occasional onsite work and international travel.