Dutch-Speaking Remote Robotics Tech Specialist

Kay Shirley; Nava; Hybrid; EUR 36,000 - 76,000; Full time

Job summary

Medtronic is seeking a full-time remote Technical Service Specialist to support the Hugo robotic system and DS1 across EMEA. You will serve as a technical liaison with healthcare professionals, start-up specialists and field service engineers, delivering remote support and coordinating field service when needed.

The ideal candidate holds an engineering degree (biomedical/electrical/mechanical) with 2–4+ years experience, is fluent in Portuguese, English and Italian, and can analyze complex

Qualifications

• Bachelor's or master's in engineering with relevant experience or a medical degree with technical skills.
• Fluency in Portuguese, English and Italian (C1/C2) required.
• Experience with robotics or motion control in a large capital equipment environment.
• Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.

Responsibilities

• Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE and act as a technical liaison between stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, initiating field service when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring judgment and own continuous improvement projects.
• Ensure all documentation/system entries are complete promptly.
• Focus on remote support with occasional onsite training domestically and internationally.
• Regular hours 8:00-16:30 CET; on-call 7AM-7PM (rotating).

Skills

Engineering degree

Multilingual (PT/EN/IT)

Robotics experience

Organization & multitasking

Technical issue analysis

Software troubleshooting

Education

Biomedical/Electrical/Mechanical engineering

Job description

Medtronic is seeking a full-time remote Technical Service Specialist to support the Hugo robotic system and DS1 across EMEA. You will serve as a technical liaison with healthcare professionals, start-up specialists and field service engineers, delivering remote support and coordinating field service when needed.

The ideal candidate holds an engineering degree (biomedical/electrical/mechanical) with 2–4+ years experience, is fluent in Portuguese, English and Italian, and can analyze complex