Remote Dutch-Speaking Surgical Robotics Specialist

Kay Shirley; Córdoba; Remote; EUR 37,000 - 56,000; Full time

Benefits offered by this job

Medtronic Incentive Plan (MIP)

Flexible benefits

Job summary

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support the Hugo system and DS1 across EMEA, working remotely with occasional onsite visits. The role demands advanced engineering education, robotics experience, and multilingual communication across HCPs and field engineers.

Ideal candidates possess strong analytical and problem-solving abilities, rigorous documentation practices, and flexibility to work in a dynamic, international setting with agreed CET

Qualifications

• Bachelor's or master's degree in biomedical/electrical/mechanical engineering with a minimum of 4 years of relevant experience, or an advanced degree with at least 2 years relevant experience, or a medical degree with technical skills and experience.
• Fluency in Portuguese, English, and Italian is required (C1/C2).
• Experience with robotics or motion control within a large capital equipment environment.
• Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.
• Experience with analysing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE and act as a technical liaison between stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and own continuous improvement projects.
• Ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support/training availability (domestically and internationally).
• Regular working hours 8:00-16:30 CET; On-call 7AM-7PM with rotating schedules.

Skills

Analytical thinking

Communication skills

Multitasking

Software troubleshooting

Robotics experience

Education

Biomedical/Electrical/Mechanical engineering degree

Medical degree with technical skills

Tools

Hugo robot system

DS1 analytics platform

Job description

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support the Hugo system and DS1 across EMEA, working remotely with occasional onsite visits. The role demands advanced engineering education, robotics experience, and multilingual communication across HCPs and field engineers.

Ideal candidates possess strong analytical and problem-solving abilities, rigorous documentation practices, and flexibility to work in a dynamic, international setting with agreed CET