Dutch-Speaking Remote Tech Specialist – Surgical Robotics

Kay Shirley; Málaga; Remote; EUR 38,000 - 56,000; Full time

Job summary

Medtronic is seeking a Remote Technical Services Specialist for the Hugo robotic-assisted surgery system and DS1 analytics platform. You will provide remote technical support to healthcare professionals, SUS and FSEs, acting as a liaison and driving issue resolution while supporting continuous improvement.

The role requires engineering or medical qualifications, fluency in Portuguese, English and Italian, and experience with robotics and software troubleshooting.

Qualifications

• Bachelor’s or master’s degree in biomedical/electrical/mechanical engineering, with 4+ years of relevant experience or advanced degree with 2+ years, or a medical degree with technical skills.
• Fluency in Portuguese, English and Italian (C1/C2) is required.
• Experience with robotics or motion control in a large capital equipment environment.
• Highly organized with ability to multi-task and prioritize assignments.
• Experience analyzing technical issues for continuous improvement.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for Hugo robotic system and DS1 to HCP, SUS and FSE.
• Act as a technical liaison between stakeholders and operating unit.
• Drive escalation to resolve customer issues and initiate field service when needed.
• Collaborate with other specialists to troubleshoot complex service requests.
• Own continuous improvement projects and ensure documentation completeness.
• Primarily remote support with occasional on-site training domestically and internationally.

Skills

Portuguese Fluency

English Fluency

Italian Fluency

RoboticsExperience

Motion Control

Software Troubleshooting

Analytical Thinking

Education

Biomedical/Electrical/Mechanical Engineering

Medical Degree with technical skills

Job description

Medtronic is seeking a Remote Technical Services Specialist for the Hugo robotic-assisted surgery system and DS1 analytics platform. You will provide remote technical support to healthcare professionals, SUS and FSEs, acting as a liaison and driving issue resolution while supporting continuous improvement.

The role requires engineering or medical qualifications, fluency in Portuguese, English and Italian, and experience with robotics and software troubleshooting.