Remote Dutch-Speaking Surgical Robotics Specialist

Kay Shirley; Murcia; Teletrabalho; EUR 42 000 - 79 000; Tempo integral

Resumo da oferta

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to provide expert remote support on the Hugo robotic system and DS1 analytics across the EMEA region. The role requires multi-country coordination, strong communication with health care professionals, SUS and field service engineers, and availability for on-call rotations.

The position emphasizes technical problem solving, documentation accuracy, and collaboration with global service teams, with on-site

Qualificações

• Bachelor's or Master's in biomedical/electrical/mechanical engineering with 4+ years of relevant experience or advanced degree with 2+ years relevant experience, or a medical degree with technical skills.
• Fluency in Portuguese, English and Italian (C1/C2).
• Experience with robotics or motion control within a large capital equipment environment.
• Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.
• Experience with analysing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Responsabilidades

• Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support / training availability (domestically and international).
• Regular working hours from 8:00 - 16:30 CET. On-call availability between 7AM-7PM (availability rotates between colleagues).

Conhecimentos

Portuguese fluency

English fluency

Italian fluency

Robotics experience

Motion control experience

Formação académica

Bachelor's or Master's in biomedical/electrical/mechanical engineering

Advanced degree with 2+ years relevant experience

Descrição da oferta de emprego

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to provide expert remote support on the Hugo robotic system and DS1 analytics across the EMEA region. The role requires multi-country coordination, strong communication with health care professionals, SUS and field service engineers, and availability for on-call rotations.

The position emphasizes technical problem solving, documentation accuracy, and collaboration with global service teams, with on-site