Remote Robotic Surgery Technical Specialist (Dutch)

Kay Shirley; Ibiza; Teletrabalho; EUR 42 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Flexible benefits

Medtronic Incentive Plan (MIP)

Resumo da oferta

Medtronic is seeking a Remote Technical Services Specialist for its Surgical Robotics portfolio in EMEA. You will provide remote support for the Hugo robotic system and DS1, liaising with health care professionals, start-up specialists and field service engineers.

The role includes regional collaboration, on-call duties, and occasional domestic and international on-site training. The ideal candidate has a biomedical/electrical/mechanical engineering background with robotics experience, fluent in

Qualificações

• Bachelor's or master's degree in (biomedical/electrical/mechanical) engineering, with a minimum of 4 years of relevant experience or advanced degree with a minimum of 2 years relevant experience, or a medical degree with technical skills and experience.
• Fluency in Portuguese, English and Italian is required (C1/C2).
• Experience with robotics or motion control within a large capital equipment environment.

Responsabilidades

• Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support / training availability (domestically and international).
• Regular working hours from 8:00 - 16:30 CET. On-call availability between 7AM-7PM (availability rotates between colleagues).

Conhecimentos

Engineering (biomedical/electrical/meh

Portuguese language

English language

Italian language

Robotics experience

Software troubleshooting

Formação académica

Bachelor's or master's degree in biomedical/electrical/mechanical engineering

Ferramentas

DS1 software

Descrição da oferta de emprego

Medtronic is seeking a Remote Technical Services Specialist for its Surgical Robotics portfolio in EMEA. You will provide remote support for the Hugo robotic system and DS1, liaising with health care professionals, start-up specialists and field service engineers.

The role includes regional collaboration, on-call duties, and occasional domestic and international on-site training. The ideal candidate has a biomedical/electrical/mechanical engineering background with robotics experience, fluent in