Remote DACH Customer Success Manager - AI Creative Platform

Magnific; Málaga; Presencial; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private health insurance

23 days vacation + December 24th and 1

Birthday day off

Learning & development budget

In-house Spanish lessons

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Descripción de la vacante

Magnific is seeking a Customer Success Manager for the DACH region. You will own relationships across Germany, Austria, and Switzerland, driving adoption and embedding Magnific into customer workflows while working remotely from Germany.

You will onboard in German, monitor health, and partner with Sales on renewals and expansion. Fluency in German and English, plus enterprise CS experience, are essential to succeed in this role.

Formación

• Native-level German and fluent professional English.
• Solid experience in CS or AM within a B2B SaaS or technology company.
• Experience directly managing enterprise or strategic accounts.
• Strong track record of driving product adoption and meaningful customer outcomes.
• Understanding of the customer journey from onboarding to embedded usage.
• Good knowledge of the DACH market and how enterprise and creative customers operate.
• Comfortable in a fast-paced, scaling environment.

Responsabilidades

• Own the DACH customer portfolio end to end across Germany, Austria and Switzerland.
• Drive product adoption and help customers derive maximum value from Magnific.
• Lead onboarding and enablement in German from kickoff to embedded use.
• Monitor account health and usage, identify risks and opportunities.
• Collaborate with Sales and Account Management on health, renewals and expansion.
• Voices of DACH customers to Product, sharing regional feedback and usage patterns.
• Contribute to the EMEA CS playbook as Magnific scales.

Conocimientos

German

English

Customer Success

Account Management

Enterprise Accounts

SaaS

Herramientas

CRM systems

Descripción del empleo

Magnific is seeking a Customer Success Manager for the DACH region. You will own relationships across Germany, Austria, and Switzerland, driving adoption and embedding Magnific into customer workflows while working remotely from Germany.

You will onboard in German, monitor health, and partner with Sales on renewals and expansion. Fluency in German and English, plus enterprise CS experience, are essential to succeed in this role.