Remote Customer Success Manager – AI-Driven Water Platform

Qatium; Valencia; Remote; EUR 55,000 - 75,000; Full time

Job summary

Qatium is seeking a Customer Success Manager to help enterprise clients adopt our AI-powered water platform and realize measurable operational benefits. You will guide onboarding, training, and ongoing success, partnering with Product, Sales and Support to maximize value.

Ideal candidates bring 4+ years in CS/AM with B2B clients, fluency in English and Spanish, and comfort discussing APIs, GIS, SQL, and AI workflows in practical terms.

Qualifications

• 4+ years in Customer Success, Account Management, or a similar role with B2B clients.
• Able to explain AI-enabled product capabilities in a clear, practical way.
• Strong communication skills in English and Spanish.

Responsibilities

• Lead onboarding experiences and training to help customers derive value from Qatium from day one.
• Build trust-based relationships with customers and partners for long-term success.
• Monitor usage and adoption, share insights to drive measurable impact.
• Explain AI-enabled capabilities, provide adoption guidance, and feedback to product teams.

Tools

HubSpot

Salesforce

Gainsight

Job description

Qatium is seeking a Customer Success Manager to help enterprise clients adopt our AI-powered water platform and realize measurable operational benefits. You will guide onboarding, training, and ongoing success, partnering with Product, Sales and Support to maximize value.

Ideal candidates bring 4+ years in CS/AM with B2B clients, fluency in English and Spanish, and comfort discussing APIs, GIS, SQL, and AI workflows in practical terms.