Agentic Customer Success Manager (German Speaker) - DACH at Qlik

Qlik; Barcelona; Presencial; EUR 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career progression

Mentoring programs

Innovative culture

Flexible, international environment

CSR programs

Descripción de la vacante

Qlik in Barcelona, Spain, is seeking an Agentic Customer Success Manager (German Speaker) to manage a large DACH portfolio on site. You will drive retention, renewals and expansion through proactive engagement and data‑driven interventions.

The role requires 3–5 years in customer success or account management, fluency in English and German, and solid SaaS/analytics experience. You’ll collaborate across teams, shape the customer journey, and help customers realize value from Qlik’s data platforms.

Formación

• 3–5 years in Customer Success or Account Management.
• Fluency in English and German.
• Experience with SaaS and analytics platforms.
• Strong analytical and problem-solving skills.

Responsabilidades

• Manage a large portfolio of Qlik customers, driving retention, renewals, and expansion through scalable engagement programs.
• Analyze customer data and health signals to identify trends and at-risk accounts, then design targeted interventions.
• Build and deliver scalable digital programs, including onboarding journeys, educational content, webinars, and automated touchpoints.
• Help customers increase adoption and realize greater value from Qlik’s cloud and client-managed products.
• Measure the effectiveness of customer success programs and use insights to refine the engagement strategy.

Conocimientos

Customer Success

Account Management

SaaS

Data Analytics

German language

English language

Problem solving

Independent work

Herramientas

Qlik Platform

Descripción del empleo

Apply for Agentic Customer Success Manager (German Speaker) - DACH at Qlik in Barcelona, CT, ES. This Full time on site position offers great opportunities for career growth.

What makes us Qlik? A Gartner Magic Quadrant Leader for 16 years in a row, Qlik helps teams get more out of AI with trusted data products, a powerful analytics engine, and AI agents. This helps teams reduce risk and operating costs, while scaling AI responsibly. Used by 75% of the Fortune 500, Qlik works with the systems organizations already use, maintaining flexibility without lock-in.

What makes this role interesting?

• Develop your career through a clear progression path from Associate CSM to Principal CSM, with defined expectations and opportunities to take on greater responsibility.
• Join a globally recognized organization that is actively investing in AI-driven customer success, with the tools, data, and autonomy to improve customer outcomes.
• Use data and customer health signals to identify risks, prioritize opportunities, and design proactive customer interventions.
• Help shape and continuously improve Qlik’s scalable customer success model, ensuring customers across the portfolio receive the engagement, education, and support they need to realize value from their investment.

Here’s how you’ll be making an impact:

• Manage a large portfolio of Qlik customers, driving retention, renewals, and expansion through scalable and automated engagement programs.
• Analyze customer data and health signals to identify trends and at-risk accounts, then design targeted interventions that increase engagement and reduce churn.
• Build and deliver scalable digital programs, including onboarding journeys, educational content, webinars, and automated touchpoints.
• Help customers increase adoption and realize greater value from Qlik’s cloud and client-managed products.
• Measure the effectiveness of customer success programs and use insights to refine the engagement strategy and improve customer outcomes at scale.

We’re looking for a teammate with:

• 3-5 years of relevant experience in Customer Success, Account Management, or another customer-facing role.
• Working knowledge of SaaS products and confidence navigating data and analytics platforms.
• Strong analytical and problem‑solving skills, with the ability to work independently in a fast-paced environment and build productive relationships across a large customer portfolio.
• Experience with Qlik products or comparable BI and analytics platforms would be an advantage.
• Fluency in both English and German is required.

Hybrid: #LI-Hybrid.

Location for this role is: Barcelona, Spain.

What else do we offer?

• Genuine career progression pathways and mentoring programs.
• Culture of innovation, technology, collaboration, and openness.
• Flexible, diverse, and international work environment.
• Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs.

If you need assistance applying for a role due to a disability, please submit your request via email to [e-mail]. Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.