Customer Success Manager

Qatium; Valencia; Remote; EUR 55,000 - 75,000; Full time

Job summary

Qatium is seeking a Customer Success Manager to help enterprise clients adopt our AI-powered water platform and realize measurable operational benefits. You will guide onboarding, training, and ongoing success, partnering with Product, Sales and Support to maximize value.

Ideal candidates bring 4+ years in CS/AM with B2B clients, fluency in English and Spanish, and comfort discussing APIs, GIS, SQL, and AI workflows in practical terms.

Qualifications

• 4+ years in Customer Success, Account Management, or a similar role with B2B clients.
• Able to explain AI-enabled product capabilities in a clear, practical way.
• Strong communication skills in English and Spanish.

Responsibilities

• Lead onboarding experiences and training to help customers derive value from Qatium from day one.
• Build trust-based relationships with customers and partners for long-term success.
• Monitor usage and adoption, share insights to drive measurable impact.
• Explain AI-enabled capabilities, provide adoption guidance, and feedback to product teams.

Tools

HubSpot

Salesforce

Gainsight

Job description

About Qatium

Qatium is the AI Water Platform for utility operations. We help utilities visualize networks, simulate decisions, and optimize performance — tackling one of the world’s most urgent challenges: up to 50% of clean water is lost before it reaches the tap. Our mission is to make water infrastructure smarter, more resilient, and more efficient, giving utilities full visibility and control in a seamless digital environment.

The Role

We are looking for a talented, results-driven Customer Success Manager to help our customers succeed and grow with Qatium. You will be a trusted advisor to our customers, helping them adopt Qatium, achieve measurable impact, and confidently use AI-enabled workflows — translating product capabilities into clear operational and business outcomes. If you enjoy working in a fast-paced, international environment and are passionate about helping customers succeed, we would love to hear from you

Key Responsibilities

• Customer Engagement & Onboarding: Lead smooth onboarding experiences and training sessions that help customers get value from Qatium from day one.
• Relationship Management: Build strong, trust-based relationships with customers and partners, guiding them through challenges and supporting long-term success.
• Adoption & Value Realization: Monitor usage, identify opportunities to increase adoption, and share insights that drive measurable impact.
• AI Adoption & Education: Help customers understand Qatium’s AI-enabled capabilities, including practical use cases, benefits, limitations, and adoption paths. Share feedback with Product to improve how AI features are understood and used in real operations.
• Advocacy: Champion customer needs internally, working with Product, Sales, Support, and Marketing to improve the customer experience and create success stories.
• Growth: Identify upsell and cross-sell opportunities in partnership with Sales, helping customers expand their impact with Qatium.
• Feedback & Reporting: Share customer feedback, account health updates, and key metrics with internal teams.
• Customer Support Coverage: Provide backup support when needed, ensuring customer questions are answered in a timely and thoughtful way.

What We're Looking For

Experience 4+ years in Customer Success, Account Management, or a similar role, ideally with B2B clients. Experience with AI-powered, data-driven, analytics, automation, or technically complex software products. AI Fluency You do not need to be an AI expert, but you should be curious, informed, and able to explain AI-enabled product capabilities in a clear and practical way. You are likely a strong fit if you:

• Stay up to date with AI developments and enjoy testing new tools, models, or use cases.
• Understand concepts such as prompts, models, MCP, agents, and human-in-the-loop workflows.
• Can help both technical and non-technical customers understand the benefits, trade-offs, and limitations of AI-enabled workflows.

Skills

Proficient with CRM or CS tools such as HubSpot, Salesforce, or Gainsight. Analytical, organized, and comfortable working with data, reporting, and account health metrics.

Language

Excellent communication skills in English and Spanish, both at native or near-native level. Other languages are a plus.

Location

Based in Spain, working remotely.

Bonus, but essential to learn on the job

Experience designing and delivering training programs, both live and self-paced. Comfortable discussing technical concepts such as APIs, SDKs, GIS, SQL, or AI-enabled workflows.

Why Qatium?

Work on something that matters Help solve a global challenge with real-world impact: improving how water is managed at scale. Remote-first by design Work from anywhere with autonomy and flexibility. Strong team Collaborate with talented people who care about quality, move fast, and support each other. Growth Access learning budgets, language platforms, and resources to keep improving your craft. Flexible compensation plan Adapt part of your compensation to what matters most to you. Time to recharge Enjoy your holidays from wherever you call home. Inclusive by default We believe diverse perspectives lead to better decisions, better products, and a stronger team. Join the team revolutionizing the water industry!