Remote Customer Education Lead — SaaS Academy

PVcase; Cataluña; A distancia; EUR 43.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flex benefit package

Unlimited remote work

Flexible working hours

Half-day Summer Fridays

Full training and onboarding program

International training programs

Salary transparency

Descripción de la vacante

PVcase is seeking a Customer Education Manager to own the Customer Academy, building a scalable, self-serve education program that accelerates onboarding and product adoption. You will partner with Customer Success, Support, Product, and Marketing to deliver practical courses and certifications, shaping the learner journey and driving measurable impact.

You will own learning platform strategy, course structure, and certification paths, collaborating with subject-matter experts to keep materials

Formación

• Experience building or evolving B2B SaaS customer education programs, with evidence of turning strategy into results.
• Strong ownership and judgment, with the ability to prioritize, coordinate contributors, and deliver independently.
• A practical understanding of learning platforms, instructional design, and adult learning, with the ability to build and improve learning experiences yourself.
• Clear communication and an analytical, experimental mindset. You’re comfortable making progress with incomplete information and adapting when something doesn’t work.

Responsabilidades

• Own education strategy and roadmap, aligning customer needs with product priorities and business goals.
• Lead delivery from discovery through launch, coordinating contributors and managing scope.
• Develop learning paths and certification programs for different roles and skill levels.
• Collaborate with technical experts to turn product knowledge into practical courses.
• Integrate education into the customer journey across onboarding, releases, and adoption.
• Experiment, test formats, gather learner feedback and analytics to drive improvements.
• Build scalable processes for content creation, review, and localization.

Conocimientos

Education strategy

Cross-functional

Instructional design

Adult learning

Analytics mindset

Project management

Communication

Herramientas

LMS tools

Articulate 360

TalentLMS

Gainsight

Salesforce

Google Workspace

Adobe Creative Cloud

AI content tools

Descripción del empleo

PVcase is seeking a Customer Education Manager to own the Customer Academy, building a scalable, self-serve education program that accelerates onboarding and product adoption. You will partner with Customer Success, Support, Product, and Marketing to deliver practical courses and certifications, shaping the learner journey and driving measurable impact.

You will own learning platform strategy, course structure, and certification paths, collaborating with subject-matter experts to keep materials