Remote Global CS Training Lead

Vonage; Spanien; Remote; EUR 42.000 - 64.000; Vollzeit

Zusammenfassung

Vonage seeks a Customer Success Training Specialist to architect and deliver the CS journey from onboarding through mastery of our post-sales ecosystem. You will design world-class onboarding, develop continuous enablement curricula, and identify knowledge gaps to drive revenue priorities.

As a CS training leader, you will create live, virtual, and eLearning experiences, produce practical exercises, and serve as the SME for the CS toolset (Gong, Salesforce, Planhat).

Qualifikationen

• 2–4 years of experience in Customer Success training and enablement.
• Understanding of the B2B lifecycle and its impact on retention and expansion.
• Proficiency in Salesforce and Planhat for CS operations.
• Experience creating training materials and eLearning content (Articulate preferred).
• Strong facilitation and presentation skills for diverse audiences.
• Ability to collaborate across Sales/CS Ops, Product Marketing, and CS Managers.
• Attention to detail and precise documentation of processes.
• Knowledge of MEDDPICC or similar methodologies is a plus.

Aufgaben

• Design and lead onboarding programs for new Customer Success Managers.
• Develop post-onboarding curricula to cover feature releases and account strategies.
• Identify knowledge gaps through data-driven assessments; align programs to revenue priorities.
• Create engaging blended learning experiences: live, virtual, and eLearning.
• Build practical exercises, job aids, and guides translating API capabilities into actionable plays.
• Serve as CS tools SME to ensure teams navigate Gong, Salesforce, and Planhat effectively.
• Collaborate with CS Leadership and Sales Enablement for cohesive updates across revenue org.
• Champion continuous improvement in CS skills, processes, and training practices.

Kenntnisse

CS enablement

Sales process

Salesforce

Planhat

Articulate

Facilitation

Cross-functional

Detail-oriented

MEDDPICC

Tools

Gong

Planhat

Salesforce

Jobbeschreibung

Vonage seeks a Customer Success Training Specialist to architect and deliver the CS journey from onboarding through mastery of our post-sales ecosystem. You will design world-class onboarding, develop continuous enablement curricula, and identify knowledge gaps to drive revenue priorities.

As a CS training leader, you will create live, virtual, and eLearning experiences, produce practical exercises, and serve as the SME for the CS toolset (Gong, Salesforce, Planhat).