Remote Customer Success Enablement Architect

Vonage; Madrid; Remote; EUR 42.000 - 65.000; Vollzeit

Zusammenfassung

Vonage is seeking a Customer Success Training Specialist to architect the CS journey from onboarding to mastery of the post-sales ecosystem. You will lead end-to-end onboarding, develop post-onboarding curricula, and identify skill gaps to align training with revenue priorities.

You will deliver blended learning experiences for global CS teams, create practical exercises, and act as the subject-matter expert for our CS toolset, collaborating with CS leadership and sales enablement to drive

Qualifikationen

• 2–4 years of experience in Customer Success training and enablement.

Aufgaben

• End-to-End Onboarding: Design and lead a world-class onboarding program for new CSMs.
• Continuous Enablement: Develop post-onboarding curricula for feature releases and account management strategies.
• Needs Assessment: Identify knowledge gaps and align training to revenue priorities.
• Blended Learning Delivery: Create live workshops, virtual sessions, and eLearning for global CS teams.
• Tactical Content Creation: Build exercises, job aids, and guides for API capabilities and product updates.
• Tools & Stack Mastery: Serve as SME for CS toolset (Salesforce, Planhat, Gong) and navigational guidance.
• Strategic Partnership: Collaborate with CS Leadership and Sales Enablement for cohesive updates.
• Advocacy & Improvement: Champion continuous CS skills improvement.

Kenntnisse

CS Enablement

Sales lifecycle

CS platform proficiency

Instructional design

Facilitation skills

Tools

Salesforce

Planhat

Gainsight

Totango

HubSpot

Zendesk

Jobbeschreibung

Vonage is seeking a Customer Success Training Specialist to architect the CS journey from onboarding to mastery of the post-sales ecosystem. You will lead end-to-end onboarding, develop post-onboarding curricula, and identify skill gaps to align training with revenue priorities.

You will deliver blended learning experiences for global CS teams, create practical exercises, and act as the subject-matter expert for our CS toolset, collaborating with CS leadership and sales enablement to drive