Remote Customer Success Enablement Lead

Vonage; Barcelona; Remote; EUR 60,000 - 90,000; Full time

Job summary

Vonage is seeking a Customer Success Training Specialist to design and own the CS onboarding and enablement journey. You will build the program, deliver blended learning, and ensure post-sales teams stay sharp on product updates and revenue priorities.

You’ll partner with CS leadership and Sales Enablement to align content with strategy, while translating API capabilities into practical learning experiences for global teams working remotely from Spain.

Qualifications

• CS Enablement background with 2–4 years in training and enablement.

Responsibilities

• Design and lead onboarding program for new CSMs.
• Develop post-onboarding curricula covering feature releases and account management.
• Identify knowledge gaps via data-driven assessments.
• Create engaging blended learning experiences for global CS teams.
• Build practical exercises and guides translating API capabilities into actionable outcomes.

Skills

CS Enablement

CS Lifecycle

CS Tool Proficiency

Instructional Design

Facilitation Skills

Tools

Salesforce

Planhat

Gainsight

Totango

HubSpot

Zendesk

ChurnZero

Job description

Vonage is seeking a Customer Success Training Specialist to design and own the CS onboarding and enablement journey. You will build the program, deliver blended learning, and ensure post-sales teams stay sharp on product updates and revenue priorities.

You’ll partner with CS leadership and Sales Enablement to align content with strategy, while translating API capabilities into practical learning experiences for global teams working remotely from Spain.