Remote Customer Education Lead (SaaS Academy)

PVcase; Barcelona; Híbrido; EUR 43.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flex benefit package

Unlimited remote work

Flexible working hours

Half-day Summer Fridays

Full training and onboarding

Descripción de la vacante

PVcase seeks a Customer Education Manager to own the Customer Academy end-to-end, crafting a scalable program that improves onboarding, accelerates time-to-value, and boosts product adoption. You will collaborate with Customer Success, Support, Product, and Marketing to enable self-serve learning as the platform evolves.

The role requires leading from discovery to delivery, shaping course structure, and building certification paths for diverse roles.

Formación

• Experience building or evolving B2B SaaS customer education programs.
• Strong ownership and ability to deliver independently.
• Practical understanding of learning platforms and instructional design.
• Analytical, experimental mindset with data-informed decision making.

Responsabilidades

• Own the Customer Education strategy and roadmap across Customer Success, Support, Product, and Marketing.
• Lead discovery through launch of education initiatives and improve ongoing programs.
• Evolve the Academy structure, learner journeys, and certification programs.
• Coordinate with technical experts to build, review, and translate content.
• Integrate education with onboarding, product releases, and adoption.
• Leverage analytics and learner feedback to optimize formats, delivery, and scope.
• Establish scalable content creation, review, and localization processes.

Conocimientos

Ownership & judgement

Prioritization

Cross-functional collaboration

Strong communication

Adult learning theory

Instructional design

Herramientas

LMS platforms

Articulate 360

TalentLMS

Skilljar

Salesforce

Google Workspace

Adobe Creative Cloud

AI content tools (ChatGPT, Gemini, Claude)

Descripción del empleo

PVcase seeks a Customer Education Manager to own the Customer Academy end-to-end, crafting a scalable program that improves onboarding, accelerates time-to-value, and boosts product adoption. You will collaborate with Customer Success, Support, Product, and Marketing to enable self-serve learning as the platform evolves.

The role requires leading from discovery to delivery, shaping course structure, and building certification paths for diverse roles.